Delivery & Returns

Delivery

Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days.

We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund.

We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.

Returns

7 Day Money Back Guarantee - In addition to the above, we also offer a 7 Day Money Back Guarantee. If you have purchased an item within the last 7 days and for whatever reason you are not happy with it, simply return the item unused in its original packaging, to the address shown below. Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

Returns Address:
Philmjones Ltd, 21 Stockwood Business Park, Stockwood, Nr Redditch, B96 6SX, UK

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.