David Horsager: Trust

In today’s show of Words with Friends, Phil interviews leadership keynote speaker and author, David Horsager.

Our theme for today’s show is “Trust”. 

In the current situation, when the whole world is grappling with the virus outbreak, maintaining trust has, perhaps, never been more difficult. But, we need to strive to choose the harder right rather than the easier wrong.

So, how can we retain trust in these challenging conditions?

One of the main themes that we touch upon is the need to maintain transparency. If you are a business owner struggling to retain your employees, it is easy to shy away from having hard conversations. But, doing so will simply keep your employees on tenterhooks, and drastically lower their morale.

David and Phil share their own experience and reveal how they are dealing with their employees with transparency AND compassion.

On the other end of the spectrum, what steps can employees take to ensure that their employers continue to trust them? We discuss the importance of being consistent, showing commitment and character in these trying times.

Brands and businesses will have to pivot and adjust to the new normal to survive this steep downturn. In the latter segment of the show, we reveal how you can do just that.

 We hope you enjoy this show!

What You Will Learn In This Show

  • The Eight Pillars of trust
  • How being open and transparent can help you retain the trust of your employees
  • How good leaders deal with tense situations
  • How to pivot your messaging in the wake of the coronavirus outbreak


“Trust is a confident belief in a person, product, or organization”.

“Character is not built in crisis. It just shows itself”.

“If I don’t believe you have intent for me, I have a hard time trusting you, following you, or being accountable to you”.

“People who don’t collaborate with other don’t tend to be so trusted”.


Season 4

Season 3

Season 2

Season 1

Your host:
Phil M Jones

Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confdence, overcome fears and instantaneously impact their results.