Kate O'Neill: Humanity

In today’s show, Phil interviews Kate O’Neill, speaker, author, an expert on better tech for business & people, & transformation. 

What does humanity mean to Kate? What does “being human” mean? Is it our love and passion that makes us human? Is it our creativity? Or maybe our problem-solving skills? We kickstart today’s show by attempting to answer this rather convoluted question. 

With the coronavirus outbreak bringing the whole world to a grinding halt, stresses are at an all-time high. And, fear and uncertainty are at the back of everyone’s mind.  

None of us are at our best as we struggle to deal with the stresses of a work-from-home lifestyle. But how many of us remember this while dealing with our family members, colleagues, and clients? How many of us try to maintain an optimistic attitude so that we can be a source of strength to those around us? 

Perhaps, displaying humanity has never been as important AND as challenging.  

Because of the fallout of the current situation, Kate shares how businesses and professionals are gravitating towards a virtual marketplace/workplace at an unprecedented rate. And this has given rise to its own set of challenges. 

First of all, is it really possible for us to create a digital world that exactly mirrors our physical world? Can we anticipate human needs using digital tools like Zoom and chatbots? Can we expect everyone in a virtual workplace to work with 100% honesty and accountability? 

Next, Kate shares that this virtual work style will require a major mindset shift. Additionally, we speculate if this virus outbreak will cause a permanent shift in customer behavior. 

Towards the end of the show, listeners will be reminded why it is important for each one of us to do our bit and fight this pandemic as a collective. 

What You Will Learn In This Show

  • What does humanity truly mean? 
  • How humanity is truly tested during challenging times 
  • How to strive for a better future and work for a better future in these trying time 
  • How to retain an optimistic outlook as you grapple with the fallout of the pandemic 
  • And much more!


“We should do everything possible to make sure that the context that we live in is as redemptive of our humanity as possible”. 

“Understanding the real human need of the moment, and anticipating it and making it as easy as possible is what happens when a brand creates relevance in the relationship with their customer. And relevance is a form of meaning”. 

“In challenging times, humanity is tested at levels that are slightly higher than what they are at comfortable times”. 

“If we go through the world with understanding and grace for other people, it will help reduce some tensions”. 

“We are the only self-aware species that we know of”. 

“You are constantly thinking how you fit into the scheme of things”. 

“Life does not cease to be funny when people die any more than it is serious when people live”. 


Season 4

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Season 2

Season 1

Your host:
Phil M Jones

Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confdence, overcome fears and instantaneously impact their results.